Collections Specialist

Collections Specialist – Late-Stage Recoveries

Salary: $95,000 (OTE) + super

Randstad is proud to partner with a leading Australian online small business lender to find an ambitious and enthusiastic Collections Specialist. This is a key role within a high-performing Operations Team dedicated to changing the way business owners access finance.

The Role

In this position, you will be primarily responsible for providing outstanding customer service while managing a commercial arrears portfolio with a strong customer-centric focus.

Your primary responsibilities will include:

• Managing a high volume of inbound and outbound calls to maintain high answer rates.

• Taking full accountability for a late-stage recoveries portfolio.

• Utilizing skip tracing techniques to obtain new intelligence and drive successful contact.

• Building rapport with customers to identify reasons for arrears and negotiating payment arrangements or settlements.

• Liaising with third parties, including field agents and solicitors.

• Assessing and responding to financial hardship applications.

• Ensuring strict adherence to legislative guidelines, including ASIC, ACCC, and the Privacy Act.

Skillset Required

To be successful in this role, you should possess:

• Experience: 1+ years of demonstrated high performance in a financial services collections role (secured or unsecured).

• Technical Skills: Previous experience in late-stage collections, skip tracing, and proficiency in the Microsoft Office Suite. Experience with Salesforce or litigation is highly regarded.

• Communication: Outstanding communication skills with the ability to handle a fast-paced, dynamic environment and negotiate through objections.

• Mindset: A positive, team-oriented attitude with the resilience and persistence required for recovery work.

• Problem Solving: Strong analytical skills and the ability to solve practical problems based on varied instructions.

What’s on Offer

Our client offers a collaborative and inclusive workplace that celebrates your hard work. Benefits include:

• Hybrid Work Model: Option to work from home one day per week.

• Prime Location: Great CBD office location.

• Culture: Regular team-building events and ongoing health and well-being initiatives.

• Environment: A fully stocked kitchen with snacks and drinks.

How to Apply

If you are ready to have a meaningful impact and grow your career in a fast-paced environment, apply now through Randstad. You can email your CV to eileen.leo@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.